Signing in
Go to panel.snowservers.com. Sign in with the email address you paid with, or the username shown on your account page, and your password.
There is no separate account on snowservers.com. The control panel is the account.
First time, or forgotten password
Use Forgot password on the sign-in page and enter your email address. The reset link arrives in a minute or two. This is also how you set a password the first time, because we never send one by email.
The sign-in page may show a "not a robot" check. That is Google reCAPTCHA, and it only appears on the sign-in form.
Change your password or email
Click the account icon in the top corner. Update Password and Update Email Address are both on the first page, and each asks for your current password.
Changing the email here changes your panel login. It does not change the email on your billing account; do that from the billing page, see Billing.
Turn on two-step verification
Worth doing. Anyone who gets your password can otherwise read your files, including anything secret in them.
- On your account page, find Two-Step Verification and press the button to enable it.
- Scan the QR code with an authenticator app (Google Authenticator, Authy, 1Password, Bitwarden, or similar).
- Type the six-digit code the app shows, and your password, to confirm.
- Save the recovery codes it gives you somewhere that is not your phone. If you lose the phone, those codes are how you get back in.
Locked out without your recovery codes? Contact us from the email address on the account.
SSH keys for SFTP
If you would rather not type your password into an SFTP program, add a public key under SSH Keys on your account page. Your SFTP program can then sign in with the matching private key. Paste the public key only (it usually starts with ssh-ed25519 or ssh-rsa).
API keys
API Credentials lets you make a key for controlling your servers from a script, for example restarting your bot from a GitHub Action. A key can do anything you can do, so give it an allowed IP address if you can, and delete keys you stop using.
Something here wrong or out of date? Tell us and it gets fixed.