Terms of service

1. The service

SnowServers provides managed hosting on infrastructure we operate: Minecraft game servers, and application hosting for Discord bots. Plans, resource limits and prices are described on the Minecraft plans and Discord bot pages and form part of these terms.

2. Your account

You are responsible for keeping your credentials secure and for everything that happens on your server, including the conduct of players you invite and any plugins, mods or code you install. Do not share your account. If you believe someone else has access to it, tell us immediately.

You must be at least 13 years old to hold an account, and old enough to enter a contract in your jurisdiction. If you are not, a parent or guardian must agree to these terms and hold the account on your behalf.

3. Introductory offers, once per person

The first-month discount applies once per customer, to your first server. Creating additional accounts to claim it again is a breach of these terms, and we may suspend every account involved, including any paid ones.

One free offer per person, card and bot. Free trials, free first months and new-customer discounts are for new customers. We check new orders against the payment card and the Discord bot used before. An order that repeats an offer may be cancelled and refunded before a server is built, or a server paused until its first real payment. If that happens by mistake, tell us and we will put it right.

Free trial. Where a plan offers a free trial, it is for new customers, one per person, and needs a valid payment card. Nothing is charged during the trial. Unless you cancel before it ends, the subscription continues at the plan's normal price and your card is charged on the day the trial ends. A trial cannot be combined with the first-month discount or a referral code.

Referrals. A referral code gives a new customer the discount stated with it. When that customer has paid us at least the amount of the credit, and none of those payments has been refunded or disputed after fourteen days, the customer who referred them receives the account credit stated in our referral program details, provided they have made a payment to us themselves. Credit is applied to future invoices, has no cash value and cannot be transferred. You cannot refer yourself, another account you control, or an order paid with your own card. There is a limit on credit per account, a payment refunded or disputed after credit was given takes that credit back, and we may withdraw credit gained by breaking these rules.

We are not trying to catch out families sharing a house. If you have a genuine reason to need more than one account, ask us first and we will usually say yes.

4. Acceptable use

Use of the service is subject to our acceptable use policy, which forms part of these terms. Breaching it may result in suspension or termination.

5. Fair use of resources

Your plan buys a stated amount of memory, CPU and storage, and you are free to use all of it. What you may not do is run workloads that are not the service you bought: cryptocurrency mining, distributed computing projects, media transcoding farms, torrent or seedbox activity, open proxies or VPN exits, or anything whose purpose is to consume as much capacity as it can get.

Unmetered storage. Minecraft plans have no storage size you pay for. The space is for your server: worlds, plugins, mods, logs and its backups. It is not for keeping files that have nothing to do with the server, such as media libraries, mirrors or other people's downloads. Each server has a technical limit set well above what servers normally use; if yours reaches it, ask us and we will look at what is using the space and raise it, at no charge, when it is the server's own data. If one server grows large enough to put other customers at risk, we will contact you before we do anything, and only stop it without warning when the disk is about to fill.

You also may not resell, sublet or otherwise provide the service to third parties as your own hosting product without a written agreement with us.

Where a server degrades the machine for other customers, we may throttle or suspend it. We will tell you why, and we would far rather move you to a plan that fits than switch you off.

6. Payment

Paid plans are billed in advance through Stripe, on the term you choose: one, six or twelve months. Prices are in USD and exclude any tax that may apply. We may change prices with reasonable notice; changes do not affect a period you have already paid for.

If a payment fails we will retry and contact you. A server that remains unpaid is suspended, and after the retention window in clause 8 its data is deleted.

Changing plan. You can move to another plan or term during a period. Moving to a more expensive plan or longer term charges the difference for the rest of the current period straight away; moving to a cheaper one credits the unused part to your account, to be used against future invoices rather than refunded. Changing term starts a new period on the day of the change. Changing plan during a free trial ends the trial.

7. Chargebacks

If you have a billing problem, contact us. We will refund a genuine mistake without argument.

Raising a chargeback with your bank instead of contacting us costs us the disputed amount plus a fee regardless of who is right. Doing so will result in immediate suspension of all your services and permanent refusal of future service, and we may pursue the outstanding balance. This clause does not apply to genuine fraud on your card, which you should absolutely dispute.

8. Cancellation, refunds and data retention

You may cancel at any time. Your server continues to the end of the period you have paid for, then suspends. Cancelling does not refund the remainder of a period already paid, except as set out in our refund policy, which covers a seven-day window on a first payment, annual plans, and the times we are at fault.

After suspension, for any reason, we retain your server data for 14 days so you can retrieve it, and then delete it permanently. Copies may persist in encrypted backups for a short period after that before ageing out. Do not rely on this window: take your own copy before you cancel.

If the service is materially broken through our fault and we cannot fix it, we will refund the affected period.

9. Price changes

The price you pay is the price shown when you ordered, and we do not raise it quietly. If we change the price of a plan, existing customers keep the old price for at least 60 days from the day we tell you, and we tell you by email before the change takes effect. If the new price does not suit you, cancel before it applies and nothing further is charged.

The introductory discount applies to a first month only. What it renews at is printed on the plan before you pay.

10. If you are a consumer in the UK or EU

You have a statutory right to cancel a distance contract within fourteen days of ordering. Because a server is built and running immediately, placing the order is a request for the service to begin within that period. You keep the right to cancel within the fourteen days, and we refund what you paid less a proportionate amount for the time the server ran. Nothing in these terms removes a right you have by law.

11. Availability

We aim for high availability but do not offer a contractual uptime guarantee with penalties, and we will not pretend otherwise. Maintenance, hardware failure and upstream network problems can cause downtime. Where planned maintenance is likely to be disruptive, we will give notice.

The service is provided as is. To the extent permitted by law we make no warranties of any kind, express or implied, including fitness for a particular purpose.

12. Backups

Backup allowances are listed on each plan. Backups are a convenience, not a guarantee, and you remain responsible for keeping your own copies of anything you cannot afford to lose.

To be straight with you about where they are kept: your daily backups sit on the same machine as the server they came from. That protects you from a griefed spawn, a bad plugin or a mistake of your own, and it does not protect you from that machine failing. A second copy held somewhere else is not running yet; we will say so here when it is. Until then, download anything you cannot afford to lose.

13. Suspension and termination

We may suspend or terminate a server that breaches the acceptable use policy, that is not paid for, or that threatens the stability or security of the platform. Where circumstances allow we will contact you first and give you a chance to fix it.

We may act immediately and without notice where content is illegal, where the service is being used to attack others, or where delay would put the platform or other customers at risk. Where we do that, we will tell you what happened afterwards.

14. Your content

Your worlds, files and code remain yours. You grant us only the limited permission needed to run the service: to store, transmit and back up that data on your behalf. We do not read your files except where you ask us to for support, or where we are investigating a specific abuse report or legal obligation.

You confirm you have the right to host what you upload, including any plugins, mods or assets subject to someone else's licence.

15. Liability

To the extent permitted by law, our total liability is limited to the amount you paid us in the twelve months preceding a claim. We are not liable for lost profits, lost world data, or indirect or consequential losses. Nothing here limits liability that cannot lawfully be limited, including for death, personal injury or fraud.

16. Indemnity

You agree to cover us against claims, damages and reasonable costs arising from your use of the service in breach of these terms, from content you host, or from the conduct of players you invite.

17. Changes

We may update these terms. Material changes will be announced at least 14 days before they take effect, and continuing to use the service after that constitutes acceptance. If you do not accept a change, you may cancel before it takes effect.

18. Governing law

These terms are governed by the laws of the State of New York and the United States, and the courts there have exclusive jurisdiction. If any clause is found unenforceable, the rest continues to apply.

19. Contact

Questions about these terms go to our contact page.

Last updated: 14 September 2026.