Talk to an actual person
One person runs these servers and answers the messages.
Ask in the Discord
It is where support happens, where plan questions get answered, and where new features and maintenance get announced. You will usually hear back the same evening.
— online now, — in the server
Most of the day, replies come within a couple of hours. This is one person rather than a rota, so the middle of the night here might be your morning. Anything that looks like abuse or a security problem gets picked up first, whatever the time.
Or, more specifically
Something private
Billing or account details. Open a ticket in the Discord and it stays between you and the support team.
Open a ticketSomething broken
Check the status page first. If it is listed there, it is already being worked on.
See the status pageNot on Discord
If you would rather not use it, or do not have an account, email reaches the same person. Allow a little longer than a ticket.
[email protected]Banned from the Discord
If you think it was a mistake, or things have changed, tell us and a human will read it.
Appeal a ban